Frequently Asked Questions

Are You Licensed?

Yes! We are licensed by the Illinois Department of Public Health to perform Home Services (#3000538). As a licensed agency, we adhere to strict guidelines regarding information disclosure, background checks, the training and supervision of caregivers, plan of care documentation and service standards, among other regulations.

I've Never Had a Caregiver. How Does It Work?

The caregivers are there so that you can remain independent in your home. We will develop a “care plan” together. The caregivers will carry out the plan. Will they be preparing meals, taking you to appointments, doing light housework or simply providing companionship? It’s up to you and it can change whenever you want it to!

What Happens If I Don't Like the Caregiver?

Although we strive for a perfect fit every time, there are situations where the client/caregiver relationship fails to develop as expected. You can change caregivers at any time.

Am I Required to Commit to a Minimum Number of Hours Per Day or Per Week?

No. You can use us 1 hour per month or 24 hours a day. You can have a caregiver 30 hours this week and 10 hours next week. It’s all up to you. We are very flexible. Of course, to retain the same caregiver, it is always better to have a regular schedule.

Will I Have the Same Caregiver Each Time?

Yes, if you have a regular schedule and you need less than 40 hours per week (after that we pay must pay the caregivers overtime, so we may need more than one to avoid this cost). We can plan for the same caregiver to be there every visit unless we mutually agree that based on the needs and number of hours, more than one caregiver is OK.

Are Your Services Available in Retirement Communities, Nursing Homes, and Assisted Living Facilities?

Absolutely! We provide care anywhere it is needed.

Will the Caregivers Eat My Food?

No, they bring their own snacks and meals.

Do You Have Live-In Caregivers?

Yes, in addition to our come-and-go caregivers, we have caregivers that can live in your home 24 hours a day.

Who Pays the Caregivers?

The caregivers are our employees and we are solely responsible for paying for their services. We also pay all payroll taxes, unemployment insurance and Workers Compensation insurance.

How Often Do You Bill Me?

We will bill you every week. You can pay by automatic checking account withdrawal or credit card. If you have long-term care insurance, we will submit claims on your behalf.

Does It Cost Anything to Set Up an Introductory Meeting With You?

No! There is never a charge to have us come out and meet you. It is important for you to meet us face-to-face in order to feel confident in our ability to provide care for you or your loved one.